-Standing out among the masses-
Just as in personal life, standing out as a business can be difficult. Businesses need a balance of great customer service and creating a need for what you are selling, tangible or not. What are the proper business tacts to make your business shine?
CUSTOMER SERVICE IN PRACTICE
Customer service is to business as “location, location, location” is to reality. The clients and customers are the most important factor to any business. With the correct treatment and consideration, customers will promote for you by word of mouth. No matter the size of the company, leaving customers satisfied and without struggle is directly correlated to return business.
Take feedback, whether it be through survey or in-face interviews. Ask clients what they liked about their experience and what they might improve or change. The key is not to just ask the questions but to implement the suggestions for an all over better guest experience. Clients will see these accommodations and it will give them confidence and comfortability to return.
Honesty is the best policy when it comes to customer relations. It may seem easier to delay or sugar coat bad news to a client. This isn’t the correct way to approach a mistake, if you want respect, cover your tracks and work with the client to resolve the problem as soon as possible. This method will gain the respect of the client rather than making them feel blind sided or untrusting.
“Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing”
— Thomas Eddison
OPTIMIZING THE FULL POTENTIAL
Good treatment is a very important factor in gaining repeat and loyal clients, however, you must first attract a first time customer base. Creating a client base can be difficult, this is why your business must offer something unique to set-out and make clients seek your business out. At Think Space, LLC we practice this method by proving unique meeting factors that are unique to us!
All inclusive meeting spaces are few and far between. The concept that founders Traci Riehl and Dave Seitz have created for Think Space, LLC is to void clients of all worry on their important meeting date. From checking the expo markers before a meeting to providing complimentary soft drinks, snacks and facilitation tools, it is a no worry experience for clients. This approach of customers and employees before profit has lead to much success for companies such as Amazon, Trader Joe’s and many more!
Creative Meetings Architect
Think Space, LLC
“The aim of marketing is to know and understand the customer so well the
product or service fits him and sells itself.”
-Peter F. Drucker